Inbound Call Center Data Analysis & Interactive Excel Dashboard

Inbound Call Center Data Analysis & Interactive Excel Dashboard Enhance your call center’s performance with the Call Center Data Analysis & Interactive Dashboard, a professional-grade Excel Dashboard by Other Levels. Designed to provide comprehensive insights into call center operations, this tool simplifies data analysis and visualizes key metrics for better decision-making. Track essential metrics such as total inbound calls, talk time, and time in queue to assess your team’s efficiency. Gain a detailed breakdown of call activity with metrics grouped by business hours, outside business hours, and weekends, enabling precise performance analysis. Interactive line charts reveal daily call trends and calls per hour, offering a clear view of peak activity periods. Measure success with SLA-focused insights, including SLA target achievement percentages, and evaluate performance by analyzing calls by agent, country, and skill group. The dashboard also includes critical categorization