Inbound Call Center Excel Dashboard - Agent Performance

Inbound Call Center Excel Dashboard – Agent Performance The Inbound Call Center Excel Dashboard is a professional-grade spreadsheet designed to simplify call center data analysis and enhance team performance visibility. With this interactive Excel Dashboard, you can explore key metrics that reveal how your inbound team operates, helping managers understand how to monitor call center performance with clarity and confidence. Comprehensive Call Center Insights This dynamic dashboard turns complex call center data analytics into visual stories. It covers every angle of inbound call center services—from total calls, queue time, and talk duration to agent efficiency and SLA targets. Interactive slicers for Month, Day, and Skill Group make it easy to filter data instantly, ensuring you stay focused on what matters most. Visual Analysis & Interactive Charts Quarterly and Monthly Call Trends: Column and line charts show seasonal patterns and workload changes. Business Hours Breakdown: Do