Call Center Performance Dashboard - Comprehensive Excel Analytics
Call Center Performance Dashboard - Comprehensive Excel Analytics Optimize your customer support operations with the Call Center Performance Dashboard, a versatile and data-driven Excel Dashboard by Other Levels. Designed for managers and analysts, this tool offers a detailed breakdown of call center metrics, enabling you to identify trends, monitor performance, and enhance customer satisfaction. Comprehensive Call Analysis The dashboard provides insightful analysis of calls by month, day, and week number, offering a clear view of activity patterns. By categorizing data into support type, service type, issue type, and network type, it allows you to pinpoint areas for improvement. Furthermore, the calls by country feature adds a geographical perspective to your data, making it easier to analyze performance across regions. Dynamic and Interactive Slicers With monthly, weekly, and support type slicers, the dashboard enables dynamic filtering, allowing you to customize the displayed data b