Inbound Call Center Analytics Dashboard – Agent and Talk Time KPIs
Excel Dashboard Overview Meet the Excel Dashboard built for real-world contact centers. Pick a month or week, and every visual updates instantly—no digging through sheets. Teams use it to spot peaks, understand why customers call, and plan the right staffing before the rush hits. Inbound Call Center Analytics Dashboard This template focuses on clear, practical decisions for an inbound call center. KPI rings highlight channel mix; issue columns explain demand; a world map shows geography; and daily/hourly trends guide scheduling. It’s fast to learn, easy to share, and ideal for managers who want signal over noise. What’s Inside (Visuals & Layout) Doughnut gauges for channel mix (Internet, Landline, Mobile, Other Services) Column and bar charts for issue types and week-by-week comparison Radar chart for seasonality; filled map for country-level distribution Daily line trend and hourly area curve for coverage and break planning Tiles for operations counters with % change to track mom