Customer Focus

Seeing from the inside out.  Customer Focus Training Course Description (3 hours) Great customer service requires great customer focus. When you focus on your customers – internal and external alike – you understand what they really need and how it connects to what you can and should offer them. Excelling in customer focus helps you go from someone who not only takes an order and fills a basic need, to someone who provides deeper, broader solutions. This course helps your managers learn to anticipate needs, provide creative and appropriate solutions, overcome challenges, and add value – all while driving positive business results. When they do that, customers aren’t just satisfied, they’re grateful. And they don’t just come back – they bring others with them. The customer focus training course achieves the following outcomes: Describe what good and bad customer service looks like. Identify their customers (internal and external). Describe the “nuts and bolts” of their business and the