Sophos Enhanced Plus Support
Description Sophos Enhanced Plus Support provides premium, round-the-clock support for organizations needing immediate, expert assistance to maintain optimal network security and performance. With this high-tier support plan, organizations benefit from 24/7 priority support, advanced hardware replacement, and a dedicated Technical Account Manager (TAM). Enhanced Plus Support ensures that your Sophos infrastructure is well-supported and maintained, maximizing uptime, resolving issues promptly, and minimizing disruptions. Key Features 24/7 Premium Support Access to priority assistance at any time, with a specialized support team available 24/7 to resolve critical issues. Dedicated Technical Account Manager (TAM) A TAM provides personalized, in-depth support, offering guidance on best practices and product optimization. Advanced Hardware Replacement In the rare event of hardware failure, you receive expedited hardware replacement to minimize downtime. Proactive Threat Notification Stay ahead of potential security risks with proactive notifications about new threats, vulnerabilities, and mitigation strategies. Extended Support Scope Full support across the Sophos suite, including hardware, software, and cloud services. Security and Performance Health Checks Routine performance and security audits help ensure your Sophos environment remains optimal. Benefits · Uninterrupted Security: With 24/7 access to expert support, your organization is well-prepared to handle issues whenever they arise. · Minimized Downtime: Advanced hardware replacement and priority support reduce disruptions and downtime in the event of hardware failure. · Tailored Security Solutions: The dedicated TAM works closely with your team, offering insights tailored to your specific security needs and goals. · Proactive Threat Awareness: Get early alerts on emerging threats and recommended actions, helping your team stay prepared and protected. · Enhanced Operational Efficiency: Routine health checks ensure that your Sophos environment is functioning at peak performance. Why Choose Sophos Enhanced Plus Support? Choosing Sophos Enhanced Plus Support means opting for peace of mind and superior support. This plan is ideal for organizations with critical security demands and those requiring continuous access to expert help. Sophos Enhanced Plus Support offers a comprehensive support experience that not only resolves issues quickly but also proactively enhances your security posture, keeping you prepared against evolving cyber threats. FAQs 1. What is Sophos Enhanced Plus Support? Sophos Enhanced Plus Support is a premium support package that provides 24/7 priority support, a dedicated Technical Account Manager, and expedited hardware replacement, ensuring continuous network security and minimal disruptions. 2. What is a Technical Account Manager (TAM), and how does it benefit my organization? A TAM is a dedicated Sophos expert who works directly with your organization, offering in-depth, customized support, best practice guidance, and product optimization strategies. 3. What happens if there’s a hardware failure with Enhanced Plus Support? With Enhanced Plus Support, you receive advanced hardware replacement, ensuring that if a hardware component fails, replacement hardware is sent to you quickly to minimize downtime. 4. Are health checks included in Sophos Enhanced Plus Support? Yes, regular security and performance health checks are part of Enhanced Plus Support, helping ensure that your security infrastructure remains optimal. 5. How does 24/7 priority support work? Sophos Enhanced Plus Support provides continuous access to Sophos’s specialized support team, who prioritize and resolve critical issues to maintain your network’s protection at all times. 6. Is Sophos Enhanced Plus Support necessary if my business operates only during regular hours? Even if your business operates during standard hours, cyber threats are constant. Enhanced Plus Support provides round-the-clock monitoring, proactive threat notifications, and support readiness, ensuring protection no matter when an issue arises. Datasheet