The Managing People Package—Digital PDFs

The Managing People Package: Position your agency for success with these Digital PDF Managing People books and save $10 when you buy all three together!  Upon purchase, you'll receive an email with download instructions. Book #1: Hiring, Managing, and Compensating Insurance Agency Personnel (373 pages) This comprehensive book provides detailed information to help insurance agencies manage their HR responsibilities. The authors, Jon Persky, CIC, CPA, PHR, and Jenny Foster, CIC, have drawn upon years of teaching and consulting to produce a practical book for everyday use. Agencies without an HR department can use the book as a template to assist them with providing the basic HR functions. Larger agencies with an existing HR department can use the guide to fine-tune their systems and procedures. (373 pages, includes a companion data file) Book #2: The Pulse of Customer Service: A Profile of Insurance Industry Customer Service Personnel   Use the results of a nationwide survey to compare y